During this series we will be meeting some of the people who are really helping to make Market Rasen great. These are our High Street Heroes: those people who work along the high street doing their level best to promote and support the effort to regenerate our town.
Our first hero is Alan Thompson. Alan has been working at Boots on Market Rasen High Street for the past 6 years. We popped in to join him in presenting an award to Hazel Barnard for her winning entry in MR BIG’s “Most Interesting Picture in Market Rasen” Competition and we managed to catch up with Alan afterwards to ask him a few questions.
Now we all know the town population has expanded rapidly since Alan came to Market Rasen in 2007 and has been rising for some time. There’s nowhere that feels the pressure of coping with these changes quite like a pharmacy, so we asked him how the Market Rasen Boots has managed to maintain such an excellent standard of service. “Boots is very keen on customer service. We’re very aware of our responsibility of being trusted with people’s health care. We carry out our own customer surveys at all stores. Now, of course we don’t always get it right but we can compare results and share examples daily.”
With Alan in charge, the Market Rasen Boots store has also done a number of things to support MR BIG. The prize camera donated as part of the sponsorship for Plank 2013, Market Rasen’s Art Council England funded Arts & Craft Festival in February, is just one example of the ways in which Alan is helping to make a difference. He explained to us that Boots as a company is eager to support the scheme to improve the high street, as well as backing Mary Portas in her mission. “We will always try to help wherever we’re asked. It may be small things, for instance gifts for the Christmas market or advice and expertise, but we are always happy to help in some way.”
We asked Alan for his thoughts on MR BIG and how it has helped the town centre. “I can really see the difference. Honestly, I know some people have made negative remarks but it certainly has made a big difference to the high street and to this very store, in fact. It’s sometimes things people don’t necessarily see, but we’ve had our garden cleared and the store generally cleaned up. We can see that the building over the road has been decorated as well and that’s all really down to MR BIG. The building over the road Mary Portas even mentioned herself on her visit and you can see the difference made since then”
Finally, we asked Alan for his thoughts on the future of the Market Rasen high street. “I think we will make progress. The high street isn’t going to be what it was but it’s so important to support independent traders and to create opportunities for it to become something new. I like the idea of making it more of a social area and I know there are some plans for that. I hope we can make the whole place more interesting for younger people as well.”
With High Street Heroes like Alan and all the help he gives, we think the future looks very promising indeed. But what do you think of the future of our high street? And who are your high street heroes? Let us know by commenting below or telling us on our Visit Market Rasen facebook page.